Workforce Management (WFM) doesn’t appear to be the most exciting of subjects. It’s usually...
Reflecting further on our Annual Conference last week, it’s clear that enabling and empowering...
This week the Liverpool Echo announced that almost 1,000 jobs were now saved after...
One of our partners, IBA Group, celebrated their 30th birthday last year. It’s fascinating...
Entering the New Year, prognostications for CX in 2024 are coming fast and furious,...
Location, Location, Location – 2024 and beyond
Impact Sourcing Report 2023 – Let’s make an impact together
Customer Vulnerability: Supporting vulnerable clients during straitened times
Special Report: The Offshore Business Model
What’s next for CX?
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